F.A.Q.
What services can you offer.
We present a comprehensive solution for your China supply chain needs. Our wide range of services covers every aspect of supply chain logistics:
Fast Shipping: We specialize in express shipping and can deliver your orders to the US and major countries within 4-8 days (or 7-12 days for the rest of the world). Our expertise allows us to compete with local fulfillment times.
Order Fulfillment: Our warehouses and facilities are equipped to handle small to exponential increases in order volume. We maintain clear and direct communication with our clients throughout the fulfillment process.
Warehousing: Unlike traditional freight shipping, we receive your orders from China-based suppliers and deliver within days, not weeks or months. This allows for greater flexibility, reduces upfront risk, and improves cash flow by avoiding bulk ordering.
Factory Relations: Through our close-knit relationships with suppliers in China, we assist clients in sourcing products. Whether you seek improved versions of existing products or want to create something entirely new, FulfilmentPros has the expertise and supplier connections to make it happen. If you already have a preferred supplier, we can handle communication and standard logistics, while keeping you informed of potential alternatives.
Branding and Customization: We understand the challenges of establishing a standout brand in the ecommerce industry. Our services include branding consultation, product customization, product iterations, and brand-focused packaging. If you have a great product, our expertise in branding can be the missing piece to your success.
Customized Technology Solutions: A well-designed back-end logistical system is crucial for a successful supply chain. Our development team excels at providing customized technology solutions and offers ready-made integrations with major platforms like Shopify, WooCommerce, and Amazon.
Quality Control: With a physical presence in China, we implement and supervise rigorous quality control processes. We ensure that your chosen suppliers follow quality protocols, and our dedicated team tests the entire supply chain, providing you with samples, photos, and videos for peace of mind.
Other Services: In addition to the mentioned services, we also offer niche services tailored to specific client needs. To learn more about how FulfilmentPros can benefit your business, reach out to us. We will assess your requirements and determine how our services align with your goals.
Feel free to contact us for further information on how we can assist your business with our comprehensive range of services.
Where are your warehouse located?
In Shenzhen, Guang Dong Province, China.
What is your MOQ?
In order to offer the best service to our clients, we have optimized our process for bulk orders and only accept clients who have more than 30 orders daily. PS: 30 orders per day can be from one product or multiple products.
What shipping line do you use?
We are working with more than 10 shipping carriers; mainly using Yunexpress and 4PX. But we are open to suggestions and can offer other shipping lines if you prefer to use them.
What are your shipping times?
USA: 5-15 days. Australia: 4-12 days. Europe: 4-15 days (on average to most EU countries). Canada: 9-20 days.
What is your processing time
If we do not have the product in stock at the warehouse, it will take between 2-5 days to source the product, have it shipped to our warehouse, carry our quality inspection and pack and ship it to the customers. If products is available at our warehouse, orders will be shipped out within 1 business day.
Can you provide private labelling /branding?
Yes we can.
What are the procedures to start working with you?
Quotation→APP integration→Invoice→Payment→Order processing→Tracking number uploaded to your system automatically.
What is your Return & Refund policy.
Damaged products: Resend or refund by Fulfilment Pros. Wrong products: Resend or refund by Fulfilment Pros. Package get lost in transit: Resend or refund by Fulfilment Pros.
However, Fulfilment Pros do not take
responsibility for following factors. Delivery failed caused by wrong or incomplete shipping address provided by the customer. Customer refused the package or unable to receive the package (For example, customer wasn’t at home) after multiple delivery attempts. Events that are not in our control such as war, natural disaster, strike etc.