General Questions:
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What is your typical fulfillment time?
Orders will be dispatched within 24 hours subject to inventory availability. If inventory is unavailable, processing time shall be approximately 3–5 days, depending on the product.
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Where are you located?
Shenzhen, China , right next to Hong Kong. This location allows us fast access to factories, ports, and international logistics hubs, ensuring efficient sourcing, quality control, and global shipping.
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What’s your MOQ?
To keep operations efficient and orders processed quickly, we require a minimum of 10 orders per day.
Sourcing:
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What kind of products can you source?
We can source most consumer products. That said, we do not source oversized items like large furniture, or chemical products that involve explosive or hazardous risks.
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How long does sourcing take?
Most general dropshipping products can be sourced within 24 hours. For branded products or items requiring custom packaging, sourcing typically takes 24–48 hours.
Quality Control & Inventory Management:
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How do you handle quality control?
1. Comprehensive Inspection Every product undergoes a 100% quality inspection before packaging and shipment.
2. Visual Inspection Applied to all product categories to ensure correct appearance, condition, and labeling.
3. Size & Specification Verification Accurate measurements and specification checks, especially for fashion and size-sensitive products.
4. Functionality Testing Performance testing for electronic and functional products to ensure proper operation.
5. Product Specific Checks Additional inspections and tests conducted based on individual product requirements. -
Do you provide free inventory services?
Yes. We provide 90 days of free inventory storage for active clients, subject to ongoing order fulfillment through our warehouse.
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Can you provide customized packaging and insert cards (e.g., thank you cards)?
Yes! We can supply a variety of packaging options based on your needs, including plastic courier bags, bubble mailers, envelopes, and cartons. We can also include custom insert cards, such as thank you notes or discount cards for future purchases.
Packaging: & Shipping:
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What are your shipping times?
Our average shipping times are:
United States: Electronics (with batteries): ~9 days General items: ~11 days
Europe: Electronics (with batteries): 7–14 days General items: 7–14 days -
Can you hide first mile tracking in China?
Yes. We can control visibility of the shipment during the first mile in China. Tracking information is only provided once the package reaches the destination country
Payment
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What payment methods do you accept?
Bank transfer; PayPal; Payoneer; Worldfirst; etc. USD; EUR; CNY; GBP; AUD are supported.
